Date Reviewed: 10/03/2009
slip4me from MI Member Since: 10/03/2009 View Member's: Reviews	I ordered 21 items from Sears.com earlier today. Did not receieve a conf. email. Contacted Sears. Heard back from them 4-5 hours later that my entire order was out of stock (different items) and was canceled. Kept receiving FORM responses. STILL have not answeres whether my VISA DEBIT was charged or not. Web site is slow- and obviously horrible- as is customer service. Done with them. (A few items were birthday gifts.)	Overall Rating
Date Reviewed: 02/15/2009
LODIWINE from CA Member Since: 02/15/2009 View Member's: Reviews	Still haven't got our Samsung refrigerator. Promises, promises. Had to unload and reload 3 times. Bought from Lowes, less money. Better service. Took 3 missed dates on the Bosch oven. I've had with these guys. They care less	Overall Rating
Date Reviewed: 10/17/2008
jessiebraine from OH Member Since: 10/17/2008 View Member's: Reviews	Every appliance I've ever bought came from Sears. This time, I provided a diagram with exact measurements of the washer/dryer area to Sears. They took extra time to side-vent the dryer because they said the space required it. Upon delivery the driver said, "It needs to be rear-vented." Sears took the dryer back, lost it, found it, refitted it and redelivered it. The driver said,"It needs to be rear-vented." They then found the dryer was broken but would not take the product back. During every step of this process every person on the phone and in my house displayed total incompetence. The phone system does not actually accept the numeric inputs you give it. The people on the phone are not equipted to handle anyhing other than, "Yes, thank you." The delivery people are devoid of ability to do their job. This is the second delivery issue I've had with Sears. I've written a formal complaint with them each time, and each time they have not responded. I will never use Sears again.	Overall Rating
Date Reviewed: 08/31/2008
msgtdave from NC Member Since: 08/30/2008 View Member's: Reviews	This is the second time I have used SEARS.COM. I had problems the first time also. This time I ordered a Gas Range(white) and was billed the day I placed my order. When the item came in, I went to the store to pick it up. The individual in the pick up area had no idea as to what was going on. About 5 minutes after I had scanned my receipt and it showed up on the monitor, he came out and tried to scan it again. I showed him the monitor and he said, "oh, that's the problem". After another 5-10 minutes he came out with a range, electric and black. I let him carry it to the truck and then had to argue with him that it was not the right one. It was not even in a box. About 15 minutes later, he came out with the correct item, in a box. I had to ask him to get some one to help him load the range into my truck. The time on the monitor stopped when he came out with the first range, making the delivery time look good.	Overall Rating
Date Reviewed: 07/11/2008
stevesmo from CA Member Since: 07/14/2005 View Member's: Reviews	I should have reviewed the merchant rating before buying my refrigerator. Don't use the online service. You'll be glad you didn't. Sears successfully killed my business forever. Saga started 6/26/08 Received email about unit being available for pickup. Sears called an said they don't have the unit but could order it. I declined (would get one at another store). Asked rep to check other store inventory. He could not do this. He did not offer to cancel the order (he should have as I later found out). Went online to cancel order. Can't be done on line. Even through the CS 800 number on the receipt order cannot be canceled. Called store several times over several days to cancel order through the store etc. July 7th, Voicemail that order is ready for pickup. Tried to cancel. Called Chicago to get to high level management. Stopped by scripted drone support rep. Went to another store a bought the unit. Now CC bill has two units on it. 7/10/08 hopefully order is canceled.	Overall Rating
Date Reviewed: 07/09/2008
pitch4pd from unknown Member Since: 10/11/2007 View Member's: Reviews	Ordered a TV using the Site-to-Store shipping option. First off the TV was only available from a store 1.5 hours away. I ordered Sunday afternoon and received an e-mail monday night to confirm "details" of the credit card I used (sears card). Straightened out all the credit issues Tuesday. Called wednesday for a status update, was told the order was on "hold" and most likely due to the CC issue. Thursday I called was told the order was clear of the CC issues and delivery would be Saturday (6 days after order, 5 business days). Called Friday and was told the order was on HOLD again, this time due to the TV not being able to be sourced at the warehouse (note, item was instock to be shipped to store when I ordered and at the time of this phonecall according to the website), HOWEVER I was still told the delivery of the TV to the store would be the next day. Called the next day and BAM the 55" tv has magically fallen off the face of the universe and is now unavailable. Go figure.	Overall Rating
Date Reviewed: 06/11/2008
christopherroy from TN Member Since: 06/11/2008 View Member's: Reviews	I would NEVER buy from sears again. What a scam, we bought a TV from them since thy were on sale. we were told that the TV was not in stock and it would be here in a week. Last night we called to verify everything and that we would be able to pick up the TV tomorrow. Today I went to get the TV and was told they didn't have it and it didn't come in on the truck. I should just keep trying every Wednesday and Friday to see when it comes in. I told them I spent 1500.00 and have no TV and don't want to just keep checking back forever with nothing to show from my money. I was told that was my only choice, to continue checking back on Wednesday or Friday and it might come in the next few weeks. I cancelled by order and will never shop at Sears again!	Overall Rating
Date Reviewed: 05/13/2008
favel1234 from WI Member Since: 12/09/2004 View Member's: Reviews	I would never ever purchase from SEARS again.The receipt of the order stated the item would be delivered on April 29. Two days before the scheduled arrival day, I received a call to inform me that the delivery had to be delayed one week due to "problems with the manufacturer". Since then, it has been delayed "One week more" 2 more times. In the meantime, I have received dozens of calls from automated machines "informing" me with "details" of my delivery. Finally I cancelled the order after I received one more call to inform me that the order was going to be delayed AGAIN. How do I know that this time was going to be the last time? And even if this time was the last time, I could not handle anymore that continuous calls from automated machines with the same "useful" information. Now, they need 3-10 business days to return my money. Let's see..	Overall Rating
Date Reviewed: 01/30/2008
haloma from unknown Member Since: 01/30/2008 View Member's: Reviews	I bought a Kenmore Dual Fuel range from a Sears outlet. I have recognised that the front doors had different handles. I thought that was the reson they sold it as is. I paid $1800. The sales person told us that the parts were in the box. After delivery we did not find the four burner caps. Without them the range is not working at all. I went back to the outlet shop, of course they don't take any responsibility, because they told it was as is. After several customer service calls, finally after two weeks a service guy was suppose to come with the missing parts. He came but brought the wrong parts. He ordered the caps but I would get it in one-two weeks. I have to feed four people every day, and I could not use my expensive Kenmore range for three weeks now. I paid nearly two thousand dollars for a pile of useless metal. How Sears can afford to do things like that? The owners are already have great enough life, they don't care. Where is Consumer Protection? Avoid Sears forever!	Overall Rating
Date Reviewed: 10/18/2007
skippie12 from SC Member Since: 10/18/2007 View Member's: Reviews	Do not recommend ordering large screen TVs from this merchant. Placed order, received shipping info via email--delivery site states: All products will be uncartoned, inspected and placed in your location of choice. The Delivery Team will turn on product to assure working condition. This did not happen--the delivery svs (trucking co.) dropped off large screen TV in our apartment complex parking lot, even though we live on 3rd floor. Merchant exceeded delivery time and did not meet delivery specifications. When I called merchant, was told item could not be delivered or set-up inside our residence. Delivery svs rep stated item should not have been shipped via their service because of it's size. I requested and was told (by merchant) we would receive "in home delivery" when I purchased the TV on line.	Overall Rating
Date Reviewed: 11/27/2006
thiti from NC Member Since: 11/17/2002 View Member's: Reviews	My purchase was a complete disaster. Website showed "in stock" and it turned out that my order was cancelled due to "out of stock" situation. Called Sears and they said nothing can be done and stocks shown on website and reality are not always reconciled. One word "WOW"!!! Stay away from this store.	Overall Rating
Date Reviewed: 05/10/2006
jeffnjenna from CO Member Since: 05/10/2006 View Member's: Reviews	Bought a refurbished vacuum from them and the accessories it came with were older versions. Now I know it's refurbished and that's what they kept using as an excuse as well, but they pictured the newer accessories with it on their site. As usual with big companies, I got the run around. They offered me a 5% discount, but I declined telling them they are missing the point. They offered to fill out a formal complaint for some higher up, but I know those end up in the round file. So I gave up	Overall Rating
Date Reviewed: 04/21/2006
honeyhead from CA Member Since: 04/21/2006 View Member's: Reviews	I ordered this product in June of 2005.Immediately, the microwave began to shut down periodically.A technician responded and replaced over $1200 worth of parts for a microwave that I paid $700 for. The microwave still shut down periodically. Four (4) service calls and $1600 worth of parts later.I had to package the old one up, send to them and wait several weeks for a refund. Customer service was misleading and generally rude. As a result, I will never use Sears.com again. 1 year i dealt w/ this	Overall Rating
Date Reviewed: 03/14/2006
skypunk from TX Member Since: 03/14/2006 View Member's: Reviews	SEARS site shows availability of item as IN STOCK. Purchased item via ONLINE and SCHEDULED for delivery. SEARS canceled order due to over sale of item, no contact, no offer of replacement, or other options. Site shows in stock days later. Will not honor terms of deal made under sale conditions of that date and states that it is strictly up to local store whether or not to honor that deal. Local store not involved in ONLINE purchase why would I expect them to honor a deal they did not make.	Overall Rating
Date Reviewed: 01/16/2006
iceman8181 from TN Member Since: 01/16/2006 View Member's: Reviews	Do not waste your time with this company. I now know why K-Mart went out of business, especially since they run Sears now. The worst customer service team and they have no control over your order once you place it with them. They collect your money and leave the details for you to work out with the manufacturer and shipping company. They wipe their hands of you once they take your money. DO NOT SHOP AT SEARS.COM!!!! BUYER BEWARE!!!!!	Overall Rating
Date Reviewed: 01/15/2006
abide from NY Member Since: 01/15/2006 View Member's: Reviews	Toshiba V57HT DVD/VHS - Street $250 MSRP $300 SEARS $400 Over $100 than MSRP and $150 over anywhere else? SEARS site says they will beat an advertised price... why bother going through the motions of that? Also site says it's "on sale" for $20 less than their regular price and that I'll "save $20" - but only for the next few days! Gee..;. better act now and SNATCH this deal up before it's no longer ON SALE!	Overall Rating
Date Reviewed: 10/14/2005
susandhillon from MA Member Since: 10/14/2005 View Member's: Reviews	Will never order from sears again. Worst customer service in the world.	Overall Rating
Date Reviewed: 10/11/2005
BKARY from MI Member Since: 10/11/2005 View Member's: Reviews	I went to a local sears store and bought an item and asked them to price match to sears.com price. They denied my price matching. The behavior of stores and the website is inconsistant. I ordered at sears.com and order was cancelled for pricing error. Sears.com has an interesting disclaimer: "SEARS DOES NOT WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED IN THIS WEBSITE, INCLUDING ANY ADVICE OR OTHER SIMILAR INFORMATION OBTAINED BY YOU FROM US OR THROUGH THIS WEBSITE."	Overall Rating
Date Reviewed: 09/01/2005
rod291 from NJ Member Since: 06/19/2005 View Member's: Reviews	This has been my most frustrating online purchase to date. The customer service is slow and apparently non-caring. Ordering a "suggested replacement" for an out of stock dryer lead from order confusion to the delivery of a non-working dryer. Customer service wanted me to wait two weeks for repairs - for a new, just delivered dryer. Buyer beware of Sears.com. I have never received the run around from any online company or brick and mortar store like the one I experienced with Sears.com	Overall Rating
Date Reviewed: 07/22/2005
nysoftwareman from NY Member Since: 01/22/2002 View Member's: Reviews	(Edited July 30th by nysoftwareman)  SEARS had the TOSHIBA 27-AF45 on display. I was able to play with all the controls. No pushy salesman hassled me. I asked the salesman about the A/V inputs. He turned the TV around and checked the back for me. SEARS Price was $50.00 more. But I showed them the J&R music world price I found using PRICE GRABBER and they matched the price for me. The TV was delivered a few days after I ordered it. The SEARS delivery men placed the TV where I requested. They even made sure it worked properly.	Overall Rating
Date Reviewed: 07/09/2005
DaleFo from CT Member Since: 07/09/2005 View Member's: Reviews	I USED to be a loyal and exclusive Sears customer. I purchased a Garden Oasis patio set in excess of $500. The TEMPERED glass table shattered into a million pieces after 1 year and 2 months. SEARS will not honor any kind of replacement and would not even contact the manufacturer. They feel my complaint is with the manf (of which I had to contact 4 different companies just to get to the right one). Sears is obviously NO LONGER a reputable merchant. A tempered glass table is meant not to shatter.	Overall Rating
Date Reviewed: 06/30/2005
tbonerich from IL Member Since: 04/07/2005 View Member's: Reviews	Very BAD experience! I never even received the order. Due to a mix up it was cancelled. Customer service would not even apologize until prompted by me. I would not shop there again and strongly advise you not to either.	Overall Rating
Date Reviewed: 02/27/2005
radi78 from NC Member Since: 02/27/2005 View Member's: Reviews	I would never ever purchase from SEARS again. I placed order on 02/10 ,recived email that product will be delivered on 02/19, that change to 02/24 now is 02/27 and nobody could tell me when i will recive it. Costumer service recommend to call to local store,local store telling me to call costumer service. THIS COMPANY SEARS IS BIG JOKE !!!	Overall Rating
Date Reviewed: 02/25/2005
algil1066 from WA Member Since: 02/25/2005 View Member's: Reviews	Very efficient - Would purchase from them without hesitation	Overall Rating
Date Reviewed: 01/06/2005
urbanweasel from FL Member Since: 01/06/2005 View Member's: Reviews	okay but dont use credit card what a rip it is	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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